Project Zero and SocksHarvard's Grad School of Education is host to the Project Zero Institute. In the Research Projects article former Faculty member David Perkins talks about the Teaching for Understanding model (tfu). This model is my favorite design for teaching and learning and Project Zero offers a summer program that is mind boggling.
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Words and WizdomA manager at work once told me "Never complain or explain", and the more I apply this the better my day goes. Since the last post talked about customer service I give you Jeffrey Gitomer's recent comments on customer experience and sales. Gitomer.comWe are all in the game of sales--especially job-seekers and employers. Sales is now a "bad" word for many people who fear it, avoid it or resist the call to improve an important skill in the world of work. There are great books out there that take the mystery and anxiety out of selling.
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SHOW and TellThis year I have had an unusual number of outstanding customer service experiences! I am now more loyal to Verizon, Target, the Y.M.C.A. and thanks to Janis--Chase Visa(Amazon) card. I tend to expect the best in others but I cannot explain this great service roll.I included a great article from Next Generation Consulting called Why Corporate Culture Counts.Oh-if you have not checked out Tom Peters Essentials book set they are portable and WOW per usual
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Non Profit BizThanks to 4Nonprofits for Good Nonprofit Management Highlighted 4Nonprofits post that features current examples and reminders that nonprofit business is business. In 2005 our community programs & services may not be ready for systemic change, deep change or culture shift. In the meantime examples of "random acts of effectiveness" (not my term) need to be unpacked and examined.
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Iconoculture: Framework for A TRENDWhat an clean, crisp definition of a trend framework --( in other words I think its cool) I find the best trend watchers stay focused on interesting work that is "useful" on the high level and meaningful deep down. "It may not get better but its gonna get different."~Unknown
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Read it in the funny papers...I am pleased to see this article in Local News - Battle Creek Enquirer - www.battlecreekenquirer.com about the use of comic art in a school setting. Since the first time I stepped into a phone booth I learn more on the history of the medium. The fact that the modern American comic emerged during the Depression Era is very telling of our collective need for hope and personal meaning.In Dan Pink's recent book A Whole New Mind I discovered Understanding Comic Books- by Scott McCloud and Don THE IDEA GUY insisted I look at the follow up --Reinventing Comics (thanks guys!)It is interesting the presence of super hero movies, product references and advertising. Anyone have any thoughts on this...?
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