Sunday, September 11, 2005

SHOW and Tell
This year I have had an unusual number of outstanding customer service experiences! I am now more loyal to Verizon, Target, the Y.M.C.A. and thanks to Janis--Chase Visa(Amazon) card. I tend to expect the best in others but I cannot explain this great service roll.
I included a great article from Next Generation Consulting called Why Corporate Culture Counts.

Oh-if you have not checked out Tom Peters Essentials book set they are portable and WOW per usual
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