Thursday, September 22, 2005

There is a great new book coming out called The BIG MOO visit the site Remarkabalize to learn more about 33 great business authors who all fit into one small book. Seth Godin provided the into and more--feel free to visit Seth as well.
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Tuesday, September 20, 2005

Project Zero and Socks
Harvard's Grad School of Education is host to the Project Zero Institute. In the Research Projects article former Faculty member David Perkins talks about the Teaching for Understanding model (tfu). This model is my favorite design for teaching and learning and Project Zero offers a summer program that is mind boggling.
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Tuesday, September 13, 2005

Words and Wizdom
A manager at work once told me "Never complain or explain", and the more I apply this the better my day goes. Since the last post talked about customer service I give you Jeffrey Gitomer's recent comments on customer experience and sales.

We are all in the game of sales--especially job-seekers and employers. Sales is now a "bad" word for many people who fear it, avoid it or resist the call to improve an important skill in the world of work. There are great books out there that take the mystery and anxiety out of selling.
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Sunday, September 11, 2005

SHOW and Tell
This year I have had an unusual number of outstanding customer service experiences! I am now more loyal to Verizon, Target, the Y.M.C.A. and thanks to Janis--Chase Visa(Amazon) card. I tend to expect the best in others but I cannot explain this great service roll.
I included a great article from Next Generation Consulting called Why Corporate Culture Counts.

Oh-if you have not checked out Tom Peters Essentials book set they are portable and WOW per usual
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Friday, September 2, 2005

Non Profit Biz
Thanks to 4Nonprofits for Good Nonprofit Management Highlighted 4Nonprofits post that features current examples and reminders that nonprofit business is business. In 2005 our community programs & services may not be ready for systemic change, deep change or culture shift. In the meantime examples of "random acts of effectiveness" (not my term) need to be unpacked and examined.
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